One of the
factors limiting financial inclusion among the unbanked is the perception that
banks are not safe to store money. This concern increases exponentially with
digital banking platforms as the suggested mode of banking.
News
headlines such as “Electronic Fraud: I called my bank to block my account but
the criminals still cleared my money” and “78,584 e-payment fraud cases
recorded in one year” do not help the assertion that digital payments are safe
and secure.
However,
the truth is that your money is safer in a bank than it is hidden under your
bed at home and safer with digital wallets like PalmPay, whose deposits are
insured by the Nigeria Deposit Insurance Corporation (NDIC).
For your
money to remain secure, aside from the security measures put in place by banks
and fintechs, you owe it to yourself to take safety precautions by following
these eight vital steps to enhance your bank account security.
Create strong passwords
Passwords
should be complex but easy to remember. To prevent your bank from being hacked,
use a complex password with a mix of uppercase and lowercase letters, numbers,
and special characters, for example (GOdsent123@) and avoid using easily
guessable information like birthdays, pet names, and names for passwords.
Enable Two-Factor Authentication (2FA)
Where
applicable, enable two-step authentication for your online banking to ensure an
extra layer of security. Because this requires that a second form of
verification is sent to your mobile device, it makes hacking your bank account
difficult. Users of the PalmPay app can enjoy its built-in safety and security
features.
Monitor your accounts regularly
Safety may
begin with an ‘S’ but it starts with ‘U’. The human component of safety is as
important as the technology side. Bank security measures are not enough to
protect your money; follow safety precautions to enhance your account security.
You are less prone to financial attacks when you keep an eye on your bank
statements and transaction history and immediately report any discrepancies to
your bank.
Protect personal information
Your PIN is
called a Personal Identification Number for a reason. You must avoid sharing
such and other sensitive information and be cautious about sharing your
personal information online, especially on social media. Thread carefully when
using a bank or making payments through a point of sale (POS). Always stay
vigilant and watch out for possible irregularities while patronising POS
agents.
Regularly update banking apps
Failure to
regularly update your banking app leaves your account open to fraudsters. This
is because the latest bank app updates often include security enhancements like
PalmPay’s auto-logout feature. This security feature requires users to always
input their PIN when they reopen the app after each logout.
Set limits for your bank account
Beyond
having biometric features, many banks and fintech platforms like PalmPay have
features that enable you to set account limits for specific activities such as
large transactions. Stay informed on your bank account activity and peg a
withdrawal limit to serve as an alarm bell for unauthorized transactions on
your account.
Beware of phishing attempts
There are
going to be numerous phishing attempts during this period. Be cautious about
emails, messages, or phone calls asking for personal information. Do not click
on links or download attachments from suspicious sources. Legitimate financial
platforms like PalmPay won’t call, text or email requesting your personal
information.
Education, education, education
Educate
yourself by staying informed about common scams and fraud tactics, and be
cautious about clicking on links in emails or text messages, especially if they
seem suspicious. We are big on financial literacy in PalmPay. Take advantage of
our Wallet Safety Workshops to educate yourself on best safety practices.
Let’s say
that your bank’s safety measures are top-notch and you’ve done everything
advised here to enhance your bank account safety but still get hacked by
fraudsters, quickly report any fraudulent activity to your bank’s customer
support to help you with quick resolution and recovery of stolen funds.
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